EN

1. Are Binh Minh Plastic's UV-resistant PP-R products warranted? What are the warranty terms and conditions?

Binh Minh Plastic's UV-resistant PP-R products are warranted under the following conditions:

Warranty period: 5 years from the date of purchase.

Warranty conditions:

  • Manufacturer's defect: The product is defective and does not meet the standards announced by the Manufacturer.
  • Use for the right purpose: The product is used in accordance with the installation and usage instructions provided on the website or accompanying documents.
  • Proper storage and transportation: The product is stored and transported according to the instructions on the website or accompanying documents.
  • Has a valid purchase invoice or warranty card that is still valid
  • Warranty card (if any): For products with accompanying warranty cards, the warranty card must be intact, without erasure or correction of information.

Cases not covered by warranty:

  • Errors caused by the user: Product The product is damaged due to improper installation, transportation, use or storage according to instructions, use under conditions of mechanical impact, chemicals, temperature exceeding technical limits.
  • External impact: The product is damaged due to objective factors such as natural disasters, fires, earthquakes, etc.
  • Unauthorized repair: The product has been arbitrarily repaired or its structure changed by the buyer or a third party not authorized by the company.
  • Improper use: The product is used for a purpose other than its original design purpose.
  • The product has expired its warranty period warranty.
  • Lost purchase invoice or warranty card (unless the buyer can look up the purchase information).

Warranty claim process:

  • Customers contact the company's customer service department via phone number 028 3969 0973, email binhminh@binhminhplastic.com.vn or other provided communication channels.
  • Provide detailed information about the defective product (product name, date of purchase, invoice/warranty card...), along with photos or videos (if any) to describe the damage.
  • The company will check and evaluate the product condition as soon as possible. If the product meets the warranty conditions, the company will repair or replace the product according to regulations.

Note:

  • The warranty settlement time may vary depending on the complexity of the error and the status of the goods in stock.
  • All shipping costs for warranty products (if any) will be specifically notified during the processing.